Send us a note

Write to [email protected]. One person reads that inbox, so a short message with a link to the page you are asking about gets a better answer than a long one without.

What we are glad to hear about

• Corrections. A store detail, a domain, a platform mechanic or a regulatory point that is wrong or out of date. A link to the official source that shows the correct position makes the fix immediate.
• Gaps. An install or update problem you hit that none of our thirty notes covers. That is how the next one gets written.
• Clarity. A passage that reads as if it is telling you to do something we would never tell you to do. We would rather rewrite it than leave it ambiguous.
• Language. This site is published in English, Spanish, Portuguese, Hindi and Russian. If a translated page reads awkwardly or drifts from the English original, tell us which page and which passage.

What we cannot do

We are not the platform, so we have no access to any account and no channel into its support. That means we cannot unlock an account, reset a password, release a withdrawal, look up a verification status, or chase a ticket for you. Anyone who offers to do those things for a fee is not able to do them either.

Please do not send us a password, a one-time code, a two-factor code, backup codes, a screenshot showing any of them, or an identity document. We do not want them, we would not use them, and no legitimate correspondent on this subject ever asks for them. If a message claiming to be from us ever does, it is not from us.

Please also do not send us installer files, links to app archives, or requests for a build we have not named. We do not host, forward, review or link software, and we will not tell you where an unofficial copy can be found.

We do not give financial, tax or legal advice, we do not recommend trades or strategies, and we do not tell readers whether they may lawfully use a platform in their country. Those are questions for a qualified adviser or the relevant authority.

App and account problems: the right route

For anything inside an account, the operator's own support is the only channel that can act, and it should be reached from inside the signed-in app or from the operator's own site — never from a phone number, chat handle or link that arrived in a message, an advert, a search result or an app-store review. Our notes on download and install errors and clean reinstalls set out what to try, and what to prepare, before you write to them.

Publisher

Install Notes, edited by Nadia Kowalczyk, apps and devices editor. We publish no postal address because we are an editorial site with no premises open to visitors; email reaches us faster in any case.